Terms & Conditions

These Terms & Conditions should be reviewed by a qualified legal professional before publication. By using EventCub you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Acceptance of Terms

By accessing or using the EventCub website and platform (the “Platform”), including creating an account, browsing event listings, making bookings, or saving events, you agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy, and any additional terms that apply to specific features of the Platform. If you do not agree to these Terms, you must not access or use the Platform.

If you are registering as an activity provider, the Provider Terms also apply to you.

2. Definitions

In these Terms, the following definitions apply:

• “EventCub”, “we”, “us”, or “our” refers to Digital Event Publishing Pty Ltd (ABN 31 677 769 970), trading as EventCub, the operator of the Platform.
• “Platform” means the EventCub website at eventcub.com.au, including all pages, features, and services.
• “User” or “you” means any individual who accesses or uses the Platform, including parents, guardians, and activity providers.
• “Provider” means a business, organisation, or individual that lists activities, classes, or events on the Platform.
• “Event” means any activity, class, workshop, camp, or event listed on the Platform by a Provider.
• “Booking” means a request submitted by a User through the Platform to attend or enrol a Child in an Event.
• “Child” means a minor whose profile has been created on the Platform by a parent or guardian for the purpose of making Bookings.
• “Content” means any text, images, logos, descriptions, or other materials uploaded to or displayed on the Platform.

3. About EventCub

EventCub is operated by Digital Event Publishing Pty Ltd (ABN 31 677 769 970, ACN 677 769 970), an Australian Private Company registered in New South Wales. EventCub is an online directory and booking facilitation platform that connects parents and guardians with activity providers offering kids’ activities, classes, and events across Australia. EventCub acts solely as an intermediary — we do not organise, supervise, deliver, or endorse any Events listed on the Platform. The contractual relationship for any Event is between you and the relevant Provider. Where a Provider takes card payments through the Platform, we collect the payment on the Provider’s behalf as described in section 6.

4. User Accounts

4.1 Account Creation

To access certain features of the Platform (such as making Bookings or saving Events), you must create an account by providing a valid email address and password, or by signing in via a supported third-party authentication provider (such as Google or Apple). You must verify your email address before your account becomes active.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account. Passwords must be at least 8 characters in length.

4.3 Account Accuracy

You agree to provide accurate, current, and complete information during registration and when updating your profile. You must ensure that your name, phone number, and address are up to date, particularly before making a Booking.

4.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have breached these Terms, engaged in fraudulent or unlawful conduct, or if your account poses a risk to other Users or to the Platform. You may delete your account at any time by contacting us.

5. Bookings

5.1 How Bookings Work

When you make a Booking through the Platform, you submit a request to attend a Provider’s Event. A Booking is a request until the Provider confirms it. Where the Provider takes card payments through the Platform (an “Online Booking”), your card is authorised for the Booking total when you submit the request, and the Provider is notified once that authorisation succeeds. Where the Provider does not, the Provider is notified when you submit the request and payment is arranged directly with the Provider under section 6.3. In either case the Booking has a “Pending” status until the Provider confirms it, at which point its status changes to “Confirmed”.

5.2 Booking Expiry

Pending Bookings that are not confirmed by the Provider within 3 days (72 hours) will automatically expire. If your Booking expires, the reserved spots are released and you will be notified by email. For an Online Booking, the authorisation on your card is released and nothing is charged. You may submit a new Booking if spots remain available. An Online Booking whose payment page is not completed within the time shown on that page is closed without charge.

5.3 Profile Completion

Before making a Booking, you must complete your profile with your full name, phone number, and residential address. You must also create at least one Child profile with the required personal and health information.

5.4 Age Eligibility

Events may specify minimum and maximum age requirements. The Platform calculates your Child’s age at the date of the Event and will prevent Bookings where the Child does not meet the stated age range.

5.5 Capacity

Events may have a maximum capacity. Once capacity is reached, no further Bookings will be accepted. Capacity is updated in real time when Bookings are created or cancelled. A place is held for an Online Booking while its payment page is open.

6. Payments

6.1 Online Payments through Stripe

Some Providers take card payments through the Platform. For an Online Booking, payment is processed by Stripe Payments Australia Pty Ltd (“Stripe”) under the Stripe Services Agreement. Your card is authorised for the total shown on the request form when you submit the request. The amount is charged to your card only when the Provider confirms the Booking. If the Provider declines the Booking, or does not respond within the 72 hour window, the authorisation is released and nothing is charged. EventCub does not see or store your card number.

6.2 Payment Collection Agent

For an Online Booking, EventCub collects the payment as the Provider’s limited payment collection agent. The Provider remains the seller of the Event and the party responsible for delivering it. A payment received by EventCub on the Provider’s behalf satisfies your obligation to pay the Provider for the Booking, as if you had paid the Provider directly. The Provider pays EventCub a platform fee for each Online Booking, which is deducted from the amount paid out to the Provider. You are not charged more for an Online Booking than the price displayed.

6.3 Other Payments

Where a Provider does not take card payments through the Platform, all payments for that Provider’s Events are made directly between you and the Provider, using the payment method and instructions specified by the Provider (for example, bank transfer). EventCub is not responsible for the handling, processing, or security of payments made directly to a Provider.

6.4 Pricing

All prices displayed on the Platform are in Australian Dollars (AUD) and are set by the Provider. The total Booking price is calculated based on the per-child price and the number of children included in the Booking, and is shown on the request form before you continue to payment. Events may also be listed as free of charge.

6.5 Receipts

For an Online Booking, the confirmation email is your receipt. It names the Provider as the supplier, states the amount charged and, where the Provider has given us one, shows the Provider’s ABN.

7. Cancellations & Refunds

7.1 User Cancellations

You may cancel a Pending or Confirmed Booking at any time through your account. Cancelled spots are released immediately and become available to other Users. Cancelling a Pending Online Booking releases the authorisation on your card and nothing is charged.

7.2 The Provider’s Cancellation Window

A Provider who takes card payments sets a cancellation window: a number of hours before the first session of an Event during which you may cancel a Confirmed Online Booking for a full refund. The window that applies to a Booking is shown on the request form before you continue to payment, with the exact date and time it closes, and you accept it when you submit the request. It is recorded on the Booking and does not change afterwards.

7.3 Refunds inside the Window

If you cancel a Confirmed Online Booking before the cancellation window closes, the full amount charged is refunded to your card automatically through the Platform. Refunds are issued by Stripe and usually reach your card within 5 to 10 business days, depending on your bank.

7.4 Refunds after the Window

If you cancel a Confirmed Online Booking after the cancellation window has closed, or where the Provider offers no cancellation window, no refund is issued automatically. Any refund is then at the Provider’s discretion, and the Provider can issue a full or partial refund to your card through the Platform. Nothing in this section limits your rights under section 7.7.

7.5 Provider Cancellations

Providers may cancel Bookings at their discretion. If a Provider cancels your Booking, you will be notified by email with the reason for cancellation (if provided). If a Provider deactivates an Event, all active Bookings for that Event are automatically cancelled. If a Provider cancels a Confirmed Online Booking, or deactivates an Event with Confirmed Online Bookings, the full amount charged is refunded to your card automatically.

7.6 Other Refunds

Where a Booking was paid directly to the Provider, any refund is a matter between you and the Provider, subject to the Provider’s cancellation policy (which is displayed on the request form). EventCub does not process refunds for payments made directly to a Provider and is not liable for any refund disputes between you and a Provider.

7.7 Consumer Guarantees

The cancellation window governs change of mind cancellations only. It does not remove or limit the guarantees you have under the Australian Consumer Law when an Event is cancelled by the Provider, does not run, or is not what was described. Where those guarantees apply, you may be entitled to a refund regardless of the cancellation window.

8. Children’s Information

By creating a Child profile on the Platform, you represent and warrant that you are the parent or legal guardian of the Child, or that you have the authority of the parent or legal guardian to provide the Child’s personal information. You consent to the collection, storage, and disclosure of the Child’s information (including health and medical information) as described in our Privacy Policy and as necessary to facilitate Bookings with Providers.

The health and medical information you provide (including immunisation status, allergies, anaphylaxis, asthma, diabetes, disabilities, and dietary restrictions) is shared with the relevant Provider when you make a Booking, so that the Provider can ensure the safety and wellbeing of your Child during the Event.

9. Saved Events

The Platform allows you to save Events to a personal list for future reference. Saving an Event does not constitute a Booking or reservation and does not guarantee availability.

10. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
• Provide false, misleading, or inaccurate information in your account profile, Child profiles, or Bookings.
• Interfere with or disrupt the Platform, its servers, or networks connected to the Platform.
• Attempt to gain unauthorised access to any part of the Platform or to other Users’ accounts.
• Use automated tools, bots, or scripts to access or interact with the Platform without our prior written consent.
• Harass, abuse, or harm other Users or Providers through the Platform.
• Reproduce, duplicate, copy, sell, or exploit any portion of the Platform without our express written permission.

11. Intellectual Property

11.1 Platform Content

All content, design, graphics, logos, trademarks, and software comprising the Platform are owned by or licensed to EventCub and are protected by Australian and international intellectual property laws. You may not reproduce, modify, distribute, or create derivative works from any Platform content without our prior written consent.

11.2 User Content

By uploading or submitting any Content to the Platform (including Provider logos, event descriptions, and photos), you grant EventCub a non-exclusive, royalty-free, worldwide licence to use, display, reproduce, and distribute that Content for the purpose of operating and promoting the Platform. You represent that you own or have the necessary rights to grant this licence.

12. Disclaimers

12.1 No Endorsement

EventCub does not endorse, verify, or guarantee the quality, safety, legality, or suitability of any Event, Provider, or Content listed on the Platform. Listings are provided by Providers, and EventCub does not independently verify the accuracy of any listing information.

12.2 No Warranty

The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law), Digital Event Publishing Pty Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Platform.

Without limiting the foregoing, EventCub is not liable for:

• The conduct, actions, or omissions of any Provider, including the quality, safety, or delivery of any Event.
• Any injury, loss, or damage suffered by you or your Child at or in connection with any Event.
• Any payment disputes between you and a Provider.
• Any loss or damage resulting from the unauthorised access to or alteration of your account or data.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

14. Indemnification

You agree to indemnify, defend, and hold harmless Digital Event Publishing Pty Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your breach of these Terms; (c) your violation of any law or regulation; or (d) any Content you submit to the Platform.

15. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If we make material changes, we may notify you by email or by posting a notice on the Platform. Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Contact

If you have any questions about these Terms, please contact us at support@eventcub.com.au.